Bespoke Support
for Bespoke Software
Your bespoke software is live.
What happens next?
Your software is unique, so why force it into a standard support package?
Instead, we work with you to create a support plan that reflects your business, your users, and your operational needs.
Together, we’ll determine the right level of ongoing support to keep your software running smoothly, your users supported, your systems secure, and your solution evolving as your business grows.
And what if you’d like changes made?
One off? Or regular ‘tweaks’ per month? That can also be factored in.
What would support look like:
- Bug fixes
- Data auditing
- Application insights
- Refactoring
- Ad hoc report production
The aim is always peace of mind. That your investment is looked after and optimised. For Purple Crane, that is what true software support is. Not a list of generic tasks that some organisation may need and others don’t. We will tailor it for your business needs.
Seem sensible? We think so.
Keep the
engine running
Bridge from
Development to
Live users
Typically, we will always advise that any new software should go into a period of ‘go live support’.
Without a bridge between the development team and the people actually using the system, critical issues can go unnoticed, adoption can stall, and your team may struggle to get the full value from the solution.
Bridging this gap ensures smooth handover so your software not only works but thrives in real-world use.
Regular reviews are important for us to understand if software changes are needed to accommodate day to day operational changes.
And what about trends and data insights? Often, (actually always), we find that databases are a gold mine of information that can help business owners to make decisions and identify trends.
This can all be added into the list of support tasks as the business matures and grows.
Data Driven
Growth
Transparent
Bespoke
Support
What do our support contracts look like?
Typically, they look like a list. A list of what our team will do on a monthly basis and what our response times will be.
What does this mean to business owners?
You’ll know that you can contact us and we will respond within an agreed time period. You’ll also have a clear understanding of the maintenance tasks we have scheduled to ensure your code is running at optimal performance.
If your system is business critical, we can put alerts in place to ensure that we know if there is a major incident through early detection of bugs and outages.
This gives business owners peace of mind. The ripple effect of software ‘going down’ is vast for team members and customers alike. Alerts safeguard against this.
We will know about security advisories that alert us to security vulnerabilities. This is dealt with by our team removing the severity of the threat.